Privacy Policy

Welcome to BellaVita Luxury ("we," "our," or "us"). We are committed to protecting your privacy and personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and other applicable laws in the Australia.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website bellavitaluxury.au or purchase our perfume products.

Our Privacy Commitment: At BellaVita Luxury, we are dedicated to building a community founded on trust, authenticity, and respect for your privacy. When you choose to share your personal information with us, we are committed to creating an exceptional experience that reflects our values and earns your confidence.

Our approach to privacy extends beyond mere legal compliance – we believe in doing what's right for you and every customer who trusts us with their personal information. Our commitment to you is built on three fundamental pillars:

a) Transparency – We believe you deserve clear, comprehensive information to make informed decisions about your personal data. We are committed to explaining our data collection practices in plain language, making our privacy policies easily accessible, and ensuring you understand how your information is used. We will always provide you with meaningful control over your personal information and will never request more data than necessary for our services. If you prefer not to receive marketing communications, we make it simple to opt out and will respect your preferences immediately.

b) Accountability – We hold ourselves to the highest standards of data stewardship and privacy practices. Privacy and data security are integral to every project and decision involving personal information. Our team members receive comprehensive training in privacy protection, data security, and ethical data handling. We continuously evaluate our practices, seek opportunities for improvement, and strive to set industry standards for responsible data management.

c) Security – We understand that privacy cannot exist without robust security measures. Protecting your personal information is a fundamental responsibility we take seriously. We have established comprehensive policies and procedures designed to minimize access to personal data, protect against unauthorized use or disclosure, and ensure our vendors meet stringent security requirements. We do not store payment card information on our systems, relying instead on secure, certified payment processors.

Company Name: Bella Vita Perfumes Pty Ltd

Address: 6 Hunt Club Road Narre Warren South VIC 3805 Australia

Email: care@bellavitaluxury.au.

ACN NO: 680 355 088

3.1. Information You Provide Directly – We collect the following personal data when you:

• a) Create an account
• b) Place an order
• c) Contact our customer service
• d) Subscribe to our newsletter
• e) Leave product reviews

Categories of Personal Data:

• f) Identity Information: Full name, date of birth, gender
• g) Contact Information: Email address, phone number, delivery address, billing address
• h) Financial Information: Payment card details, billing information (processed securely through our payment providers)
• i) Account Information: Username, password, purchase history, preferences
• j) Communication Data: Your messages, reviews, feedback, and correspondence with us

3.2. Information We Collect Automatically – When you visit our website, we automatically collect:

• a) Technical Data: IP address, browser type, device information, operating system
• b) Usage Data: Pages visited, time spent on site, clicking patterns, search queries
• c) Location Data: General location based on IP address
• d) Cookies and Tracking Data: Information stored through cookies and similar technologies

4.1. We process your personal data based on:

• a) Your Consent: For marketing communications, cookies, and optional services
• b) Contract Performance: To fulfill orders and provide customer service
• c) Legitimate Interests: To improve our services, prevent fraud, and maintain security
• d) To comply with Australian laws and regulations

4.2. Purposes of Processing:

• a) Order Processing: Processing and fulfilling your perfume orders
• b) Customer Service: Responding to inquiries, handling returns, and providing support
• c) Account Management: Managing your account, preferences, and purchase history
• d) Marketing: Sending promotional emails, product recommendations (with your consent)
• e) Website Improvement: Analyzing usage patterns to enhance user experience
• f) Security: Preventing fraud, protecting against unauthorized access
• g) Legal Compliance: Meeting regulatory requirements and legal obligations

5.1. Third Party Service Providers

• a) Payment Processors: To process payments securely
• b) Shipping Companies: To deliver your orders
• c) IT Service Providers: For website hosting, maintenance, and security
• d) Customer Service Platforms: To provide customer support
• e) Marketing Service Providers: For email marketing (with your consent)

5.2. Legal Requirements – We may disclose your data when required by:

• a) Australian courts or legal authorities
• b) Regulatory bodies or government agencies
• c) Law enforcement agencies for legitimate investigations

5.3. Business Transfers and Affiliates – In case of merger, acquisition, or sale of our business, your data may be transferred to the new owner with appropriate safeguards. Further, with our affiliates in Australia and abroad (under secure agreements)

5.4. – We ensure all recipients adhere to privacy standards and protect your data accordingly.

6. OVERSEAS DISCLOSURE

If we transfer your personal data outside the Australia, we ensure:

• a) The recipient country has adequate data protection laws, or
• b) We implement appropriate safeguards such as standard contractual clauses
• c) We obtain your explicit consent for such transfers when required

7. COOKIES AND WEB TRACKING

8. YOUR RIGHTS UNDER AUSTRALIAN PRIVACY LAWS

9. RETENTION

We retain personal information as long as needed for our services, legal obligations, or until you ask us to remove it (subject to legal restrictions). Inactive accounts (3+ years) may be de-identified or deleted, except where law requires retention.

10. SECURITY MEASURES

11.1. We use cookies and similar technologies to:

• a) Essential Cookies: Enable basic website functionality
• b) Performance Cookies: Analyze website usage and performance
• c) Functional Cookies: Remember your preferences and settings
• d) Marketing Cookies: Deliver personalized advertisements (with your consent)

11.2. You can manage your cookie preferences through your browser settings or our cookie consent banner.

Our services are not intended for children under 18 years. We do not knowingly collect personal data from minors. If we discover we have collected data from a child, we will delete it immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will:

• a) Post the updated policy on our website
• b) Notify you of material changes via email
• c) Update the "Last Updated" date at the top of this policy

15.1. For any questions about this Privacy Policy or our data practices, please contact us:

• a) Company: Bella Vita Perfumes Pty Ltd
• b) Email: care@bellavitaluxury.au.
  
• c) Address: 6 Hunt Club Road Narre Warren South VIC 3805 Australia
• d) Website: bellavitaluxury.au

15.2. For Complaints: If you are not satisfied with our response to your privacy concerns, you may reach out to the Office of the Australian Information Commissioner (OAIC).

15.3. Acknowledgment: By using our website and services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal data as described in this Privacy Policy.